Power Pack Your Job Search!

January 16th, 2012

Updating Your Job Search Strategy

If you’re like most job seekers, you invest the majority of your time and precious resources in scanning Internet job boards and responding to ads in the newspapers.

Reality check. Estimates vary, but if that’s the strategy you’re using to find a job, indications are that your likelihood of success is around 10 to 13 percent. No wonder people get depressed and quit before they find a job. It can be like pounding your head against a brick wall.

The problem is that there are a lot more people looking for jobs these days than there are jobs available. (I’ll bet you already figured that one out!) Consequently, there are literally millions of resumes posted on the various job boards, giving new meaning to the term “needle in a haystack,” and when an ad hits the newspaper, it’s not uncommon for an employer to to receive hundreds of responses, if not thousands.

So if your primary strategy for finding a job is to surf the Internet boards and respond to newspaper ads, you are competing with dozens, hundreds, thousands, and in some cases millions of other applicants, making the odds against you pretty overwhelming. No wonder you’ve begun to feel as if you’re dropping your resume into a black hole! There’s got to be a better way.

There is, but it’s going to take some hard work and initiative on your part. If you enjoy sales and marketing, it will be right up your alley, because for this little window of time (i.e., while you are trying to find a job), you are in sales, and the product you’re marketing is you. And in case you haven’t figured it out yet, there are lots of other “products” out there. Some of them are cheaper, some of them are smarter, some of them are older, some of them are younger, some of them have more experience, and some of them have less. It would be nice to think that the most qualified applicant will be the one who lands the job, but it frequently does not work that way.

Put yourself in the position of the person doing the hiring. You have an opening you have to fill within two weeks. You have two hundred resumes to review and counting. You would love to shut down the office for the next fourteen days until you’ve settled this matter, but that’s not at all practical. And so you get the awful job of sifting through resumes and calling people to come in for interviews while still performing all the other functions of your position. And you would rather submit to a root canal without an anesthetic.

And then some eager beaver (let’s call him Joe) gets a hold of you on the phone. Actually, he’s been calling for weeks. He’s talked to your assistant and sent you e-mails and forwarded his resume and then e-mailed another copy “just in case the first one got lost.” Finally, he calls early one morning before your assistant gets in, just as you are facing the prospect of going through all those resumes. He is pleasant and polite and to the point. He tells you briefly what his skills are, he expresses an interest in your company, and he asks about employment openings.

On the one hand, this call is a little annoying. On the other hand, you look at the growing number of resumes and think, “This guy seems to know a little something about what we do around here, and he’s awfully eager.” And at a subconscious level you’re even thinking, “If he works out, I won’t have to go through all these resumes.”

He presses a little bit. “Would it be possible for me to come in and speak with you? I promise I won’t take up too much of your time, but I would appreciate just a few minutes to introduce myself and present my qualifications in person. Would today be okay or would sometime later in the week be better?”

What would you say? If you’re like the hundreds of hiring managers I’ve talked to who have been through this, you’re likely to say something like, “I’ve got a little time this afternoon if you can be here at 3:00.” So Joe gets a crack at the job, while the 200 applicants who simply submitted resumes and then sat around twiddling their thumbs hoping for the phone to ring may very well be history.

What made Joe stand out? Is he smarter or more qualified? Not necessarily. He was simply the one who called the right person at the right time.

But, you say, how can you possibly know when to call whom?

You can’t. And so what you do is make a volume of phone calls (I recommend 10 to 20 or more a day) and persist through a thousand stalls, rejections, and maybes until you touch base with the right person at the right time who says yes. It’s that simple. And that difficult.

Before you moan and groan and say you can’t do it, it’s not your style, let me reiterate. In the past, the approach to getting jobs was passive. You submitted resumes and waited, hoping for a response. Since back in the good old days there were more jobs than people to fill them, you usually didn’t have to wait very long, and this approach worked most of the time.

But we’ve already established that the world has changed — a lot — and today the onus is on the job seeker. You must take an active, persistent, aggressive approach to finding the job you want. If you don’t do it, no one will. That I can guarantee. And my experience has been that for many people, the process can be exciting and empowering. Rather than submitting helplessly to the whims of the job market, which can be the most depressing experience of a lifetime, you are taking control of the process for yourself.

~ Excerpted and updated from the book Power Pack Your Job Search! by Anne Follis, Certified Professional Resume Writer

Copyright 2012, Anne Follis. All rights reserved.

How to Answer the Question “Tell Me About Your Weaknesses”

November 1st, 2011

A question I am frequently asked is how to respond to the interview question, “Tell me about your weaknesses.” The traditional (and very canned) response is to take a strength and disguise it as a weakness. For example, you may say, “I’m a perfectionist, or “I’m a work-a-holic” or “I’m always early and most days I start work an hour ahead of time.” These answers are from the-interviewer-is-an-idiot school of thought, and they aren’t likely to fool anyone. You’d be better off mentioning a genuine weakness that you’ve recognized and made progress in overcoming.

For example: “I’ve had trouble delegating work in the past, but with recent cutbacks we’ve all been overloaded. So I implemented team meetings and cross-training, and I’ve had to learn to trust the people under me more than I normally would. To my surprise, production has gone up and morale is improved. It can be a blow to the ego to discover that you’re not the only competent person in the office, but it was something I needed to learn. I think it’s made me a better manager.”

This tells the interviewer three things: You’re not perfect (actually, he or she already knew that), you’re honest, and you’re able to acknowledge your weaknesses and learn from your mistakes.

Be careful about the interviewer who keeps pressing you to describe more weaknesses, however. After you’ve given one, or at the most two weakness stories, it’s entirely proper to say, “I’m sorry, that’s all I can think of right now.” Some interviewers press on this question in an attempt to find out what’s beneath the surface, and if you’re not careful, you can talk yourself into a corner.

~ Anne Follis, CPRW

Copyright 2011, Anne Follis. All rights reserved.

Age Discrimination and the Over-50 Job Seeker

August 20th, 2011

It violates a host of local, state, and federal laws, but age discrimination in hiring happens all the time. Employers are concerned that older candidates are out of touch with recent technological and business changes, will be resistant to change, and will have difficulty working for younger managers. There’s also a concern that older candidates will be more costly when it comes to salary and benefits. There are some things you can do, however, to dispel these concerns.

If you’ve been out of the job market for a few years, or if you’ve been in a dead-end job with limited opportunities to grow, do whatever it takes to bump-up your skillset. Take computer or industry-related courses, talk to people in your industry, learn the latest jargon, and familiarize yourself with information about companies, products, and services.

On the Resume

As a general rule, don’t go back more than 10 or 15 years on your resume (with a few exceptions, including some medical and academic CVs). Anything prior to that is usually outdated, so employers aren’t interested and it only dates you. You must include the dates of employment, but you don’t need to include the date(s) you attended or graduated from college, and if you have post-high school training, leave your high school education off entirely. If you worked for one company for 20 years or more, break it down by jobs, to be listed under the company, go back only 10 or 15 years, and put the dates by the jobs rather than the company. For example:

XYZ Company – City, State

Director of Purchasing (2004 to Present)
[Job description & achievements]

Assistant Director of Purchasing (1998 to 2004)
[Job description & achievements]

When it comes to education, include your recent training, and LEAVE OFF anything that goes back too far and is outdated. For example, if you earned a Data Processing Certification 25 years ago, it is completely irrelevant today. Focus on your more recent knowledge and training.

During the Interview

Present a positive and energetic appearance and indicate your willingness and adaptability (and past experience, if applicable) in working with people of all ages and backgrounds. Stress your experience, good judgment, and grace under pressure. These are valuable assets to any organization, and they ofen come only with age. When salary comes up, indicate that you are flexible and would be willing to negotiate within their range for the right opportunity.

~ Anne Follis, CPRW; 50+ and still going strong!

Copyright 2011, Anne Follis. All Rights Reserved.

Responding to Salary Questions

February 28th, 2011

You may have seen an ad for a job with the notation, “Please send resume and salary requirements” or “Please send resume and salary history.” And you may have wondered . . . how in the world do I respond to that inquiry without shooting myself in the foot?

I used to help clients answer salary questions and prepare salary histories all the time. I rarely do so anymore, because I believe providing salary information prior to an interview is likely to do more harm than good, and it virtually eliminates any negotiation leverage once an offer has been made.

Let’s say you’re making $100,000 a year and the job for which you’re applying pays $75,000. You may be willing to come down somewhat in salary, especially for the right opportunity, and if they meet you they may like you enough to negotiate a bit. But you’ll never get that chance if they see your current salary. “Too expensive for us,” they’ll say, and if you’re lucky, you’ll get a polite letter about being “overqualified.”

Or you may be making $75,000 a year, while the position for which you’re applying may be in the ballpark of $100,000. Do you get where I’m going with this? If you tell them what you make, they may decide you’re making too little and they don’t want to give you that much of a raise. Either they’ll lower the salary to fit you (something you would prefer to avoid), or they’ll give your resume the heave-ho and move on to a “more qualified” candidate. Either way, you lose. In addition, a lot of people have a problem with divulging sensitive salary information to a person they have never met.

An alternative is to respond to the question about salary, but to postpone giving an answer. You might say in a cover letter, “In response to your question about salary requirements, I am flexible with regard to salary, depending on the challenges and opportunities that the job offers. I would be happy to discuss this with you in greater detail once we have established a mutual interest.” Translation: Make me an offer, then we’ll talk.

There is, of course, some risk in not answering the dreaded salary question. There are employers who will not consider a candidate who doesn’t comply when asked to put the numbers on the table prior to the interview. In truth, however, there are risks either way. Too much information about salary too soon can sorely limit your opportunities. So weigh the options before you choose how you’re going to respond to a question about salary history or salary expectations.

There is an exception to all of this: When dealing with recruiters, put your cards on the table with regard to salary. Remember that most recruiters are paid on commission, so it is in their best interest to get you the highest salary possible.

To narrow down what salary is reasonable in your field of employment and geographic level, check out the Bureau of Labor Statistics’ Occupational Outlook Handbook for median salary information on hundreds of occupations.

~ Anne Follis, CPRW

Copyright 2011, Anne Follis. All rights reserved.

Catch 22: How to Find a Job When You’re Unemployed

February 22nd, 2011

Research continues to show that people who are currently employed are more likely to find a job than people who are not employed, and I’ve seen this with my clients over and over again. It’s the ultimate Catch 22.

One option: Job seekers can take temporary positions. Temp agencies these days are hiring people in multiple fields, so accountants, warehouse managers, tekkies, and even management level personnel have a shot at a temp position. This serves two purposes. First, of course, it demonstrates that a job seeker is currently employed. Second, it’s a way to get your foot in the door! A lot of companies these days prefer to hire people on a temporary basis to see how they work out before making the big investment of offering a permanent job. I’ve had plenty of clients go from temporary to permanent positions.

Another option is to work as a consultant. Is your Aunt Ruth starting – or having trouble with – her antique store or spa or accounting business? Offer her your expertise and help her out. Call some local nonprofits and see if they need some help from someone with your background. Sometimes they will pay a little, sometimes they won’t, but in either case, you are working as a “Business Consultant” or “Network Consultant” or “Change Management Consultant” or “Marketing Consultant” or “Accounting Consultant” (the options are endless), and that can be reflected on a resume as a current position. Of course, you should be entirely honest and never lie or exaggerate. But if you’re doing real work for a real company or organization, it counts!

Another thing that’s important is to keep credentials up-to-date. Did I say Catch-22? This can be a real struggle if a person isn’t employed and generating an income, but it’s critically important. If you allow your PHR to lapse, or if you don’t maintain memberships in your professional associations, it says to a prospective employer that you USED to do this kind of work, but you are now officially out of the field.

It’s unfair that in today’s economy employers continue to discriminate against job seekers because they are not currently employed, but like it or not, it’s reality. I recommend taking action to keep yourself in the game.

~ Anne Follis, Certified Professional Resume Writer

Copyright 2011, Anne Follis. All rights reserved.

Power Pack Your Resume With These Verbs & Phrases

November 3rd, 2010

You wouldn’t slouch during an interview, would you? Passive language on your resume is verbal slouching. If you’re having trouble finding exactly the right words, below are some sample verbs and other strong words and phrases that will help:

When you’re the one who got the ball rolling on a new project or procedure:

pioneered
spearheaded
harnessed
(“Harnessed the contributions of crossfunctional team members into a collaborative and client focused powerhouse, boosting the number of accounts by 40% within just six months.”)
launched
originated / originated and developed
implemented
introduced
initiated
delivered
accelerated
forged
orchestrated
secured
drive
(“Managed both internal and external communications while driving multiple marketing projects to successfully raise the company’s profile and increase revenues.”)
recruit (“Recruited to create a new position and develop the entire [administrative / warehouse / operations / HR... ] infrastructure from the ground up.”)
transformed [$5 million of machinery and 10,000 square feet of space from a liability to a profitable asset by re-engineering production processes.]

Wen you were the one in charge:

managed
administered
directed
controlled
engineered
oversaw

When you want to describe your staff leadership responsibilities:

recruited
interviewed
hired
trained
supervised
mentored
motivated
implemented
[disciplinary and termination procedures]

When you were the one through whom it happened:

facilitated
expedited
conducted
performed
authorized
delivered
negotiated
represented
analyzed
prepared
transitioned
mediated
point-of-contact / lightning rod / liaison
(these aren’t verbs, but they serve the same purpose in suggesting an active role, as in “served as [or acted as] the lightning rod to employees, clientele, and the media throughout the process.”)

When you played a supportive but nonetheless important role:

assisted (weak)
supported (weak)
provided strategic support… (getting stronger…)
played a strategic role in…
played a key role in…
part of a team to…
part of a management team to…
part of an inter-disciplinary team to…
part of a multi-level (or cross-functional) team to…

instrumental (this isn’t a verb, but its use is similar in making a strong statement; as in: “instrumental in forging positive relationships with key clients, resulting in a 100% increase in sales revenues within just six months.”)

When you made a difference:

increased
decreased
built
saved
created / conceived
designed
sold / marketed
re-engineered
generated
ranked
[#1 in the district]
negotiated
accelerated
amplified
boosted
catapulted
challenged
choreographed
crafted

~ Anne Follis, Certified Professional Resume Writer

Copyright 2010, Anne Follis. All rights reserved.

Tips for Writing a VALUE DRIVEN RESUME

October 16th, 2010

Employers want to know more than where you worked and what your job duties were. When they review your resume, they want to know if you are worth the investment they will have to make if they offer you a job. To put it more concisely, they want to know what VALUE you will bring to them.

Alas, most people write resumes that read like job descriptions or, worse, obituaries. Here’s an example from a resume that recently crossed my desk:

Store Manager, ABC Supercenter – Denver, CO (2002 to Present)

  • Managed retail store and supervised employees.
  • Responsible for day to day operations of the ABC Supercenter store.
  • Responsible for maximizing store sales and profitability while working ethically and modeling ABC core values.
  • Develop strategies and objectives and leading [sic] a team of Associates in executing these strategies.
  • Ensure that the store is stocked with merchandise and that all Customers are provided with excellent customer service.
  • As the Store Manager, must have a comprehensive knowledge of the business, be able to use this knowledge to formulate goals and objectives, and be capable of motivating Self, Associates and others to work as a team and accomplish these goals and objectives.
  • Capable of giving directions to Associates, Department Supervisors, and Assistant Store Managers.

How to Turn This Around & Make it Value Driven

The resume goes on with a total of 15 additional and equally mundane bullets, but you get the point. Let’s focus on the value (or lack thereof) that this resume conveys. Every employer who will receive this document already knows that a retail store manager is responsible for maximizing store sales and profitability while working ethically… etc., etc., etc. What the reader wants to know is, what difference did this store manager make in her previous position? What VALUE did she bring to her job? Below is an example of how this dull, predictable, and boring resume can be transformed into something that is value driven.

Store Manager, ABC Supercenter – Denver, CO (2002 to Present)

Recruited to this position by a corporate vice president. Oversee all operations for a 10,000 square foot retail outlet, with full P&L responsibility for budgeting, strategic planning, sales, cost controls, shrink control, inventory control, team leadership, community relations, and the direct and indirect supervision and training of up to 500 employees.

NOTE that this job description is to-the-point and QUANTIFIES the scope of her responsibility by indicating the size of the location she manages and the number of employees she oversees. It is also succinct in summarizing her overall responsibilities. Below is a bulleted list that further quantifies specific above-and-beyond achievements. In short, it demonstrates her VALUE to a prospective employer:

  • Challenge: Took over a store that wasn’t meeting budget and profit requirements. Action: Re-evaluated employees and launched a comprehensive re-staffing and re-training program at all levels. Also took the initiative to conduct hands-on staff training with selected supervisors to improve customer satisfaction. Impact: Brought the store from 15% behind to exceeding budgetary, profit, and customer service goals by as much as 40% within just six months.
  • Reduced the turnover of management personnel by 22% and mentored nine hourly personnel into management positions.
  • Selected to serve on a corporate strategic planning committee to identify areas for growth. Played a key role in selecting locations and setting up operations for three new stores. Put new store managers in place and acted as the corporate troubleshooter for any issues. All three stores exceeded expectations within the first two years.

Bullets & Metrics

Observe the strategic use of bullets. Resume writer Donald Asher has dubbed resumes written in an entirely bulleted format as “Teflon coated resumes.” By that he means that, while a bullet is designed to make something stand out, if everything is bulleted nothing stands out. Just as with Teflon, a resume that is entirely bulleted just doesn’t stick.

So for a value driven resume, write paragraphs with strong, concise job descriptions that indicate the scope of your responsibilities without getting bogged down with minutiae. Then bullet your achievements that go above and beyond the job descriptions.

And remember: QUANTIFY, QUANTIFY, QUANTIFY. If your improvements reduced turnover, indicate how much. If you saved money, tell the reader how you did it and how much you saved (percentages are usually better than dollar figures). If you implemented a program to improve customer service, give the metrics to prove it worked. If you improved processes to boost efficiency, explain what the problem was, what you did to improve things, and what the results were, including the time/money saved. If you resolved a problem, explain the difference it made to the company (i.e., “…saving a $2 million account from defecting to the competition”).

A strong, action packed, value driven document is far more likely to result in a call for an interview than a tedious list of responsibilities. When employers read your resume, they are looking for value. Make sure you give it to them.

~ Anne Follis, Certified Professional Resume Writer

Copyright 2011, Anne Follis. All rights reserved.

What’s the Difference Between a Resume & a CV?

September 30th, 2010

A resume is a summary of a your education, experience, and other relevant information that would be significant to prospective employers and is used in applying for positions in most fields.

A curriculum vitae (or CV) is similar, but is most often used the fields of medicine, education, ministry, and sometimes law, and it tends to be credentials-driven. Below are some distinctions between the two.

Lead With Credentials

For a resume, it’s always best to lead with your strengths. If you have minimal experience and a recent college degree, your education goes ahead of your work history. Once you get some marketable experience, however, the education usually goes under your employment history.

Conversely, a CV is credentials driven, and so education always goes right to the top, along with credentials (MD, PAC, RN, PhD, certifcations, etc.).

Include More Information on a CV

CVs are almost always longer than resumes. The word “resume” is a French term that, loosely translated, means summary. While it should demonstrate a person’s qualifications, experience, and value, it should also be concise. Most resumes only go back 10-15 years and are one to two pages.

By contrast, a CV is usually longer (four to five pages is not unheard of) and tends to go back further in a person’s history than is necessary on a resume. In fact, a CV can go back 20 to 30 years and sometimes more, depending on the person’s specialty and history.

One reason CVs are longer than resumes is because they include lists that are excluded or condensed on resumes. These can range from publications to presentations and continuing education. Of course, even on a CV this shouldn’t be too extensive. If you have given 40 presentations, for example, pull out the most significant ten or so among your more recent presentations.

Make the CV More Conservative in Writing Style & Appearance

A CV is more conservative than a resume. The trend in resumes today is to add a splash of color and create an eye-popping profile of core compitencies and abilities at the top, sometimes called a “summary” or “profile.” CVs traditionally haven’t included color, but that is changing, as long as it’s professional and not overdone.

Traditional CVs used to leave the profile off altogether. Today it’s common to include a profile or summary at the top of a CV, which can be done either as a bulleted list or a short paragraph. The purpose, just as in a resume, is to summarize a candidate’s expertise in a way that will capture the attention of the reader. However, with a CV the style should be more conservative and formal.

Below is a sample profile for a physician:

Board Certified Psychiatrist offering experience treating patients of all age and socioeconomic backgrounds with a wide range of disorders, including acute psychiatric illness, chronic mental illness, and treatment resistant mood and thought disorders. Experience includes 12-years in family medicine, combined with a history of working in collaboration with family practitioners and other health care professionals to identify and treat mental health disorders.

It’s More Like a Resume Than It Used to Be!

In recent years CVs have morphed just a bit, with the inclusion of summary statement. In addition, they are shorter than they used to be. About 20-years ago I prepared a CV for a Nurse Practitioner and health care administrator with 30+ years of very diverse experience and numerous honors that was 12-pages long. It worked great for her back then, but today I would edit it down to half that size or less.

In short, a CV today looks a quite a bit more like a resume than a CV from 20 or 30 years ago, but the distinctions listed above are still important.

~ Anne Follis, Certified Professional Resume Writer

Copyright 2010, Anne Follis. All rights reserved.

The Power of Verbs

September 28th, 2010

In submitting a resume, you don’t have the subtleties of non-verbal communication that play such a significant role in face-to-face and even phone encounters. The tone and inflection of your voice, the way you sit or walk, your conversational style – these means of conveying who-you-are and what-you-have-to-offer a prospective employer are unavailable to you prior to the interview.

The words on your resume are all you have to suggest confidence, and the strategic use of verbs can make a critical difference in the way you are perceived. Rather than suggest a passive role, verbs communicate action, control, and purpose. Compare the following sentences:

1) Responsible for sales, marketing, recruiting, customer service, client presentations, and business development for the West Coast branch.

2) Oversee sales and marketing for the West Coast branch. Generate and develop new clients while providing ongoing support to established accounts. Prospect potential clients via cold calling, telemarketing, and direct mail. Create targeted customer presentations, develop and adapt services to client specifications, and collaborate with recruiters to locate and place both temporary and long-term employees.

Each sentence says the same thing, but the impact of the second is much more powerful, in large part because of the use of verbs. Use verbs on your resume and see what a difference it can make.

~ Anne Follis, Certified Professional Resume Writer

Copyright 2010, Anne Follis. All rights reserved.

Managing Depression During Your Job Search

July 25th, 2010

A psychologist once told me that losing a job can have the emotional impact of having a doctor tell you that you have cancer. I have seen grown men and women reduced to tears after a job loss, with overwhelming feelings of grief and inadequacy, in spite of a history of career achievements.

The irony in all of this is that when you’re looking for a job, you have to sell yourself in a very competitive market, so it’s of utmost importance that you remain positive and confident. Be proactive about this! Don’t wait until you’re too depressed to get out of bed in the morning. Develop a plan to keep depression at bay. Following are some suggestions:

Establish a Routine

Searching for a job can be a full-time job in itself, so think of it that way. Set specific hours each day to do Internet research, and establish a rule that you will make at least ten calls to networking contacts and prospective employers every business day.

Develop Strategies for Staying Positive

Let’s face it, looking for a job can be a frustrating and even demeaning experience. I’ve had job seekers tell me they have enough rejection letters to wallpaper a room! Do whatever it takes to stay positive in the midst of it all. Take regular walks, spend more time with family members, or volunteer. In addition, many job seekers have found a period of career transition to be a respite, giving them the opportunity for prayer and spiritual renewal.

Network, Network, Network!

Isolation is unhealthy in the face of discouragement and depression. Take this opportunity to stay on top of business trends, take a class or two to improve your skills, attend conferences, and keep in touch with people in your industry. A capable and caring resume and career consultant can also be a positive source of encouragement and direction as you maneuver your job search.

Take Care of Yourself

Eat your veggies, OD on healthy fruits, enjoy lean meats, stay on a consistent sleep routine, and exercise regularly. ‘Nuff said.

The psychologist was right: a job loss can be a devastating experience. The good news is, it really isn’t the end of the world, although it may seem that way at the time. I can’t count the number of clients I’ve worked with who viewed their job loss as a crisis of cosmic proportions, only to discover after landing another job that it was the best thing that ever happened to them. It may sound cliche, but you can do this, and you may even come through better for the experience. So whatever it takes, refuse to let depression take hold.

~ Anne Follis, CPRW

Copyright 2010, Anne Follis. All rights reserved.